{"id":3561,"date":"2026-09-24T16:12:39","date_gmt":"2026-09-24T14:12:39","guid":{"rendered":"https:\/\/www.locservice.fr\/guides\/?p=3561"},"modified":"2026-09-24T16:12:42","modified_gmt":"2026-09-24T14:12:42","slug":"contestation-charges-locatives-modele-lettre","status":"publish","type":"post","link":"https:\/\/www.locservice.fr\/guides\/modeles-lettres-documents\/pour-locataires\/contestation-charges-locatives-modele-lettre","title":{"rendered":"Contestation des charges locatives : mod\u00e8les de lettres"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Une r\u00e9gularisation de charges para\u00eet trop \u00e9lev\u00e9e ? Le montant des provisions mensuelles augmente sans explication claire ? Le locataire peut demander au propri\u00e9taire de justifier les sommes r\u00e9clam\u00e9es et contester le calcul lorsqu\u2019il constate une erreur ou une d\u00e9pense qui ne lui semble pas justifi\u00e9e.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Vous trouverez sur cette page deux mod\u00e8les gratuits :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>une <strong>lettre de contestation amiable et de demande de justificatifs<\/strong> ;<\/li>\n\n\n\n<li>une <strong>mise en demeure de justifier et rectifier les charges<\/strong> si la premi\u00e8re d\u00e9marche reste sans effet.<\/li>\n<\/ul>\n\n\n\n<div id=\"div-gpt-ad-1534773938396-0\" style=\"text-align: center;\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83d\udcc4 Mod\u00e8les de contestation des charges \u00e0 t\u00e9l\u00e9charger<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Le premier courrier permet de demander des explications au bailleur et de signaler les erreurs constat\u00e9es.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Le second peut \u00eatre utilis\u00e9 lorsque le propri\u00e9taire ne r\u00e9pond pas, ne fournit pas les justificatifs n\u00e9cessaires ou maintient un montant que le locataire estime injustifi\u00e9.<\/p>\n\n\n\n<style data-wp-block-html=\"css\">\n\/* Cartes de t\u00e9l\u00e9chargement des mod\u00e8les de lettres et documents *\/\n\n.modeles-documents {\n  display: flex;\n  justify-content: center;\n  align-items: stretch;\n  gap: 24px;\n  margin: 36px 0;\n  flex-wrap: wrap;\n}\n\n.modele-document {\n  display: flex;\n  flex-direction: column;\n  width: 100%;\n  max-width: 380px;\n  padding: 18px;\n  border: 1px solid #d8ded8;\n  border-radius: 14px;\n  background: #ffffff;\n  box-sizing: border-box;\n}\n\n.modele-document h3 {\n  margin: 0 0 6px;\n  color: #111111;\n  font-size: 18px;\n  line-height: 1.3;\n}\n\n.modele-document-description {\n  min-height: 68px;\n  margin: 0 0 18px;\n  color: #4d554d;\n  font-size: 15px;\n  line-height: 1.45;\n}\n\n.modele-document-apercu {\n  display: flex;\n  align-items: center;\n  justify-content: center;\n  min-height: 430px;\n  margin-bottom: 14px;\n  overflow: hidden;\n  border: 1px solid #d8ded8;\n  border-radius: 11px;\n  background: #f1f3f0;\n}\n\n.modele-document-apercu img {\n  display: block;\n  width: 100%;\n  height: auto;\n  margin: 0;\n}\n\n.modele-document-boutons {\n  display: flex;\n  gap: 10px;\n  margin-top: auto;\n}\n\n.modele-document-boutons a {\n  flex: 1;\n  padding: 13px 10px;\n  border-radius: 28px;\n  box-sizing: border-box;\n  font-size: 15px;\n  font-weight: 700;\n  line-height: 1.2;\n  text-align: center;\n  text-decoration: none;\n  transition: opacity 0.2s ease;\n}\n\n.modele-document-boutons a:hover {\n  opacity: 0.82;\n}\n\n.modele-document-boutons .bouton-word {\n  border: 1px solid #1f281e;\n  background: #1f281e;\n  color: #ffffff;\n}\n\n.modele-document-boutons .bouton-word:visited {\n  color: #ffffff;\n}\n\n.modele-document-boutons .bouton-pdf {\n  border: 1px solid #ff4938;\n  background: #ffffff;\n  color: #ff4938;\n}\n\n.modele-document-boutons .bouton-pdf:visited {\n  color: #ff4938;\n}\n\n@media (max-width: 600px) {\n  .modeles-documents {\n    gap: 18px;\n  }\n\n  .modele-document {\n    max-width: 100%;\n  }\n\n  .modele-document-description {\n    min-height: auto;\n  }\n\n  .modele-document-apercu {\n    min-height: auto;\n  }\n\n  .modele-document-boutons {\n    flex-direction: column;\n  }\n}\n<\/style>\n\n<div class=\"modeles-documents\">\n\n  <article class=\"modele-document\">\n    <h3>Contestation amiable des charges locatives<\/h3>\n\n    <p class=\"modele-document-description\">\n      Premier courrier pour contester le calcul et demander au propri\u00e9taire les justificatifs n\u00e9cessaires.\n    <\/p>\n\n    <div class=\"modele-document-apercu\">\n      <img decoding=\"async\" src=\"https:\/\/www.locservice.fr\/guides\/wp-content\/uploads\/2026\/08\/apercu-contestation-amiable-charges-locatives.png\" alt=\"Aper\u00e7u du mod\u00e8le de contestation amiable des charges locatives\" loading=\"lazy\">\n    <\/div>\n\n    <div class=\"modele-document-boutons\">\n      <a class=\"bouton-word\" href=\"https:\/\/www.locservice.fr\/guides\/wp-content\/uploads\/2026\/08\/modele-contestation-amiable-charges-locatives.docx\" download=\"\">\n        Mod\u00e8le Word\n      <\/a>\n\n      <a class=\"bouton-pdf\" href=\"https:\/\/www.locservice.fr\/guides\/wp-content\/uploads\/2026\/08\/modele-contestation-amiable-charges-locatives.pdf\" target=\"_blank\" rel=\"noopener\">\n        Mod\u00e8le PDF\n      <\/a>\n    <\/div>\n  <\/article>\n\n  <article class=\"modele-document\">\n    <h3>Mise en demeure de rectifier les charges<\/h3>\n\n    <p class=\"modele-document-description\">\n      Courrier formel \u00e0 envoyer si la premi\u00e8re contestation reste sans r\u00e9ponse ou si le montant demeure injustifi\u00e9.\n    <\/p>\n\n    <div class=\"modele-document-apercu\">\n      <img decoding=\"async\" src=\"https:\/\/www.locservice.fr\/guides\/wp-content\/uploads\/2026\/08\/apercu-mise-en-demeure-contestation-charges-locatives.png\" alt=\"Aper\u00e7u du mod\u00e8le de mise en demeure de rectifier les charges locatives\" loading=\"lazy\">\n    <\/div>\n\n    <div class=\"modele-document-boutons\">\n      <a class=\"bouton-word\" href=\"https:\/\/www.locservice.fr\/guides\/wp-content\/uploads\/2026\/08\/modele-mise-en-demeure-contestation-charges-locatives.docx\" download=\"\">\n        Mod\u00e8le Word\n      <\/a>\n\n      <a class=\"bouton-pdf\" href=\"https:\/\/www.locservice.fr\/guides\/wp-content\/uploads\/2026\/08\/modele-mise-en-demeure-contestation-charges-locatives.pdf\" target=\"_blank\" rel=\"noopener\">\n        Mod\u00e8le PDF\n      <\/a>\n    <\/div>\n  <\/article>\n\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Avant d\u2019envoyer une contestation, il est utile de rassembler le d\u00e9compte re\u00e7u, les quittances ou preuves des provisions d\u00e9j\u00e0 vers\u00e9es ainsi que les \u00e9ventuels \u00e9changes pr\u00e9c\u00e9dents avec le propri\u00e9taire.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83e\uddfe Dans quels cas peut-on contester une r\u00e9gularisation de charges ?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Le propri\u00e9taire ne peut r\u00e9clamer au locataire que des <strong>charges r\u00e9cup\u00e9rables<\/strong> et doit pouvoir les justifier. En pr\u00e9sence de provisions, la r\u00e9gularisation compare les avances d\u00e9j\u00e0 demand\u00e9es avec les d\u00e9penses effectivement engag\u00e9es pendant l\u2019ann\u00e9e.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Une contestation peut notamment \u00eatre justifi\u00e9e lorsque :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>le d\u00e9compte d\u00e9taill\u00e9 n\u2019a pas \u00e9t\u00e9 communiqu\u00e9 ;<\/li>\n\n\n\n<li>certaines d\u00e9penses semblent ne pas \u00eatre r\u00e9cup\u00e9rables ;<\/li>\n\n\n\n<li>le total des provisions d\u00e9j\u00e0 vers\u00e9es est erron\u00e9 ;<\/li>\n\n\n\n<li>la p\u00e9riode retenue ne correspond pas \u00e0 la p\u00e9riode d\u2019occupation ;<\/li>\n\n\n\n<li>le mode de r\u00e9partition entre les logements n\u2019est pas expliqu\u00e9 ;<\/li>\n\n\n\n<li>les justificatifs ne sont pas accessibles ;<\/li>\n\n\n\n<li>le propri\u00e9taire r\u00e9clame un compl\u00e9ment alors que les provisions d\u00e9passent les d\u00e9penses r\u00e9elles ;<\/li>\n\n\n\n<li>un trop-per\u00e7u n\u2019a pas \u00e9t\u00e9 rembours\u00e9.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Lorsque les provisions sont sup\u00e9rieures aux d\u00e9penses r\u00e9elles, le trop-per\u00e7u doit \u00eatre revers\u00e9 au locataire. Si elles sont inf\u00e9rieures, le propri\u00e9taire peut demander un compl\u00e9ment.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83d\udcc8 Peut-on contester une augmentation des provisions pour charges ?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Oui, notamment lorsque l\u2019augmentation ne para\u00eet pas suffisamment justifi\u00e9e.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Le montant des provisions mensuelles doit \u00eatre \u00e9tabli \u00e0 partir des r\u00e9sultats de la pr\u00e9c\u00e9dente r\u00e9gularisation et, lorsque cela s\u2019applique, du budget pr\u00e9visionnel. Le propri\u00e9taire ne peut donc pas fixer arbitrairement une nouvelle provision sans pouvoir expliquer son calcul.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Le locataire peut demander :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>le r\u00e9sultat de la pr\u00e9c\u00e9dente r\u00e9gularisation ;<\/li>\n\n\n\n<li>le montant des d\u00e9penses prises en compte ;<\/li>\n\n\n\n<li>le budget pr\u00e9visionnel lorsque celui-ci sert de base ;<\/li>\n\n\n\n<li>le d\u00e9tail du nouveau calcul de la provision.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Une hausse peut \u00eatre coh\u00e9rente si les d\u00e9penses d\u2019eau, de chauffage ou d\u2019entretien ont r\u00e9ellement augment\u00e9. Il faut donc v\u00e9rifier les \u00e9l\u00e9ments avant de conclure \u00e0 une erreur.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83d\udcd1 Quels documents le propri\u00e9taire doit-il fournir ?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Un mois avant la r\u00e9gularisation annuelle, le bailleur doit communiquer au locataire un <strong>d\u00e9compte par nature de charges<\/strong>. Dans un immeuble collectif, il doit aussi indiquer le mode de r\u00e9partition des charges entre les logements et, le cas \u00e9ch\u00e9ant, fournir les informations pr\u00e9vues concernant le chauffage et l\u2019eau chaude collectifs.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00c0 la demande du locataire, il doit \u00e9galement transmettre le r\u00e9capitulatif des charges du logement par voie postale ou d\u00e9mat\u00e9rialis\u00e9e.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Les justificatifs doivent rester \u00e0 disposition du locataire pendant <strong>six mois \u00e0 compter de l\u2019envoi du d\u00e9compte<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Le locataire peut ainsi demander \u00e0 consulter, selon les d\u00e9penses concern\u00e9es :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>factures ;<\/li>\n\n\n\n<li>contrats d\u2019entretien ;<\/li>\n\n\n\n<li>relev\u00e9s de consommation ;<\/li>\n\n\n\n<li>d\u00e9compte de copropri\u00e9t\u00e9 ;<\/li>\n\n\n\n<li>avis de taxe fonci\u00e8re pour v\u00e9rifier la TEOM ;<\/li>\n\n\n\n<li>cl\u00e9 de r\u00e9partition appliqu\u00e9e au logement.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83d\udd0d Comment v\u00e9rifier le calcul de la r\u00e9gularisation ?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Il faut commencer par comparer trois \u00e9l\u00e9ments :<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1. Les charges r\u00e9cup\u00e9rables r\u00e9elles<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Il s\u2019agit uniquement des d\u00e9penses pouvant l\u00e9galement \u00eatre imput\u00e9es au locataire.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2. Les provisions d\u00e9j\u00e0 vers\u00e9es<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Il faut additionner toutes les provisions r\u00e9gl\u00e9es pendant la p\u00e9riode concern\u00e9e.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3. Le solde<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Le calcul est :<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Charges r\u00e9cup\u00e9rables r\u00e9elles \u2212 provisions vers\u00e9es = solde de r\u00e9gularisation<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si le r\u00e9sultat est positif, un compl\u00e9ment peut \u00eatre demand\u00e9 au locataire. S\u2019il est n\u00e9gatif, le propri\u00e9taire doit rembourser le trop-per\u00e7u.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Le simulateur propos\u00e9 dans notre article consacr\u00e9 \u00e0 la r\u00e9gularisation annuelle des charges peut \u00e9galement servir \u00e0 v\u00e9rifier ce calcul.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u2709\ufe0f Comment contester les charges ?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">La premi\u00e8re \u00e9tape consiste \u00e0 \u00e9crire au propri\u00e9taire ou \u00e0 l\u2019agence afin d\u2019expliquer pr\u00e9cis\u00e9ment les points contest\u00e9s.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Il est pr\u00e9f\u00e9rable d\u2019\u00e9viter une formulation g\u00e9n\u00e9rale comme \u00ab vos charges sont trop \u00e9lev\u00e9es \u00bb. Il faut identifier les anomalies :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u00ab les provisions que j\u2019ai vers\u00e9es s\u2019\u00e9l\u00e8vent \u00e0 1 080 \u20ac, et non 960 \u20ac \u00bb ;<\/li>\n\n\n\n<li>\u00ab aucune cl\u00e9 de r\u00e9partition n\u2019est indiqu\u00e9e \u00bb ;<\/li>\n\n\n\n<li>\u00ab cette d\u00e9pense ne semble pas correspondre \u00e0 une charge r\u00e9cup\u00e9rable \u00bb ;<\/li>\n\n\n\n<li>\u00ab je n\u2019ai pas pu consulter les justificatifs \u00bb ;<\/li>\n\n\n\n<li>\u00ab la p\u00e9riode factur\u00e9e comprend des mois ant\u00e9rieurs \u00e0 mon entr\u00e9e dans les lieux \u00bb.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">La lettre peut demander un d\u00e9compte rectifi\u00e9 ainsi que les documents n\u00e9cessaires \u00e0 sa v\u00e9rification.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83d\udcec Que faire si le propri\u00e9taire ne r\u00e9pond pas ?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Lorsque la premi\u00e8re contestation reste sans r\u00e9ponse, le locataire peut envoyer une <strong>mise en demeure par lettre recommand\u00e9e avec accus\u00e9 de r\u00e9ception<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Le mod\u00e8le propos\u00e9 fixe un d\u00e9lai de 15 jours pour r\u00e9pondre. Il s\u2019agit d\u2019un d\u00e9lai demand\u00e9 par le locataire et non d\u2019un d\u00e9lai l\u00e9gal unique applicable \u00e0 tous les litiges sur les charges.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">La lettre peut demander :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>la transmission des justificatifs ;<\/li>\n\n\n\n<li>la correction du d\u00e9compte ;<\/li>\n\n\n\n<li>la rectification du montant des provisions ;<\/li>\n\n\n\n<li>le remboursement d\u2019un \u00e9ventuel trop-per\u00e7u.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Il est important de conserver la copie du courrier ainsi que l\u2019accus\u00e9 de r\u00e9ception.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u2696\ufe0f Peut-on saisir la commission d\u00e9partementale de conciliation ?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Oui. Les litiges relatifs aux <strong>charges locatives<\/strong> font partie des sujets pouvant \u00eatre soumis \u00e0 la commission d\u00e9partementale de conciliation. Sa saisine est facultative dans ce domaine.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">La d\u00e9marche est gratuite.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Le dossier peut notamment comporter :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>le bail ;<\/li>\n\n\n\n<li>le d\u00e9compte contest\u00e9 ;<\/li>\n\n\n\n<li>les quittances ;<\/li>\n\n\n\n<li>les courriers \u00e9chang\u00e9s ;<\/li>\n\n\n\n<li>la mise en demeure ;<\/li>\n\n\n\n<li>les justificatifs disponibles.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Si aucun accord n\u2019est trouv\u00e9, le litige peut ensuite \u00eatre port\u00e9 devant le juge des contentieux de la protection.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83c\udfe0 Et si les charges sont pay\u00e9es au forfait ?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Il faut distinguer le <strong>forfait de charges<\/strong> des provisions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Lorsque le bail pr\u00e9voit des charges forfaitaires, celles-ci ne donnent pas lieu \u00e0 une r\u00e9gularisation ult\u00e9rieure en fonction des d\u00e9penses r\u00e9elles. Le forfait peut \u00eatre r\u00e9vis\u00e9 annuellement dans les m\u00eames conditions que le loyer (c&rsquo;est-\u00e0-dire en suivant l&rsquo;IRL), mais il ne doit pas donner lieu \u00e0 un compl\u00e9ment de r\u00e9gularisation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Une lettre contestant une r\u00e9gularisation annuelle n\u2019est donc pas adapt\u00e9e lorsqu\u2019un v\u00e9ritable forfait est pr\u00e9vu au bail.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Ces mod\u00e8les sont fournis \u00e0 titre indicatif. Ils doivent \u00eatre adapt\u00e9s au d\u00e9compte re\u00e7u, aux sommes r\u00e9ellement vers\u00e9es et aux motifs pr\u00e9cis de la contestation.<\/em><\/p>\n<div style='text-align:left' class='yasr-auto-insert-visitor'><\/div>","protected":false},"excerpt":{"rendered":"<p>Une r\u00e9gularisation de charges para\u00eet trop \u00e9lev\u00e9e ? Le montant des provisions mensuelles augmente sans explication claire ? Le locataire 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